Apple App Store Purchases (iPhone/iPad)
As your purchase was processed through the Apple App Store, Apple manages all refund requests directly. To request a refund, please follow the steps below:
- Visit reportaproblem.apple.com
- Sign in using the Apple ID that was used to make the purchase.
- Select "I'd like to" and choose "Request a refund".
- Select the reason for your refund request (for example, Purchased by accident).
- Select the relevant subscription or purchase.
- Click Submit. Apple will then review your request.
Apple advises that you should receive an update on your refund request within 24–48 hours. If approved, the funds may take additional time to appear in your account depending on your payment provider.
If you have any questions regarding the refund process, please contact Apple Support directly via: support.apple.com as they are responsible for all purchases made through the App Store.
Google Play Store Purchases (Android)
If you purchased your England+ Membership through Google Play Store, refund requests must be submitted directly to Google. To request a refund, please follow the steps below:
- Visit play.google.com on your phone
- Tap your profile icon in the top-right corner
- Select Payments & Subscriptions
- Choose Budget & order history
- Locate the relevant transaction and select Request a refund
- When prompted to choose a reason, please select Purchased by accident.
Google advises that refund decisions are usually made within 1-4 days. You can check the status of your request at any time via support.google.com